AI agent that answers instantly
Point an agent at your site, documents, price lists and FAQs. It answers from what you actually publish, cites where the answer came from, and says so when it does not know.
Explore AI agentsPut your sales growth
on autopilot
AI agents respond to your leads instantly, qualify them, and optimise your 
ads. Automatically.
Zapien is available on
Click-to-WhatsApp adWindows for your new flat — get a quote on WhatsApp in 2 minutes.
UPVC windows, measured and fitted in 10 days
- Free site measurement
- 10-year hardware warranty
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Trusted with 1M+ customer interactions
Automate every sales workflow
AI agent that qualifies your leads
Define the fields a real lead must have — budget, city, product, timeline — and the agent collects them in conversation before anyone is paged.
Explore lead qualificationOne inbox for every channel
An ad click, an Instagram DM and a question typed into your website are the same customer. All of it routes into one agent with one set of instructions, one knowledge base and one list.
Explore the inbox
Respond in local languages
Buyers switch between English, Hindi and their own language mid-thread. Zapien detects the language on every message and keeps the conversation there — including the qualifying questions and the handoff note your team reads.
Explore multilingualLive chat and a clean human handoff
Your team picks up any thread from the shared inbox with full history, then hands it back to automation once the question is settled.
Explore team accountsLaunch & optimise Meta lead ads
Build click-to-WhatsApp, Instagram and Messenger campaigns, set audience, budget and schedule, then pause or scale each one from the same table that shows what it produced.
Explore Performance AdsWhatsApp broadcast campaigns
Send approved WhatsApp templates to a segment built from what the agent captured — and the same agent answers every reply that comes back.
Explore broadcastsCRM and workflow integrations
Push qualified leads into Kylas CRM as they are captured, so sales works from one list instead of screenshots — and reach anything else through the leads API.
Explore integrations
Explore use cases for your industry
Real Estate
Answer every property enquiry in seconds and capture budget, locality and timeline before a broker calls.
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Education
Answer course, fee and admission questions around the clock, and route serious applicants to a counsellor.
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Financial Services
Pre-qualify loan, insurance and investment enquiries on your own criteria before a file reaches your team.
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E-commerce & Retail
Answer sizing, stock and order questions instantly, recommend products and win back abandoned carts.
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Healthcare
Take appointment requests in chat, confirm slots automatically and cut no-shows with reminders.
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Restaurants
Take reservations, catering and delivery questions on WhatsApp, and bring regulars back with broadcasts.
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Automotive
Book test drives and service slots, answer variant and price questions, and follow up until the buyer walks in.
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Travel & Hospitality
Capture trip dates and party size in real time, share packages instantly and follow up until it books.
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Frequently asked questions.
Can I actually create the ads in Zapien, or only measure them?
Create them. Connect your Meta ad account once, then build the campaign here: pick whether the ad opens WhatsApp, Instagram or Messenger, write the primary text, headline and description, upload the creative, set locations, age and gender, choose a daily budget and a run window, and publish. Zapien creates the campaign, ad set, creative and ad on the Meta Marketing API, and you pause, resume or delete any of them from the same table.
How does this make my ads perform better?
Three ways. The campaign is created with a conversations optimisation goal, and because an agent answers every click within seconds, the conversations Meta learns from are real rather than abandoned. The qualifying questions get asked immediately, while intent is still high. And the ads table reports spend, clicks, chats started and cost per chat together, so you compare ads on conversations rather than on clicks — then pause or scale them from that same table.
What happens to the leads that go cold?
They stay. Everyone who tapped an ad is an opted-in WhatsApp contact, tagged and segmented on the fields the agent captured. Outbound broadcasts bring them back with an approved template — a launch, an offer, a follow-up — and every reply opens a conversation the same agent qualifies and escalates.
Will broadcasting hurt my WhatsApp number?
Only if you send badly. Zapien shows Meta's messaging tier for your number alongside your own daily cap, paces sends against whichever is tighter, and reports delivery, reads and button clicks per campaign. Send relevant messages to people who messaged you first, keep an opt-out on marketing templates, and raise the cap gradually.
Which channels can Zapien answer on?
WhatsApp through the official WhatsApp Business API, Instagram direct messages, Facebook Messenger for your Pages, Telegram, and website chat via a shareable link or an embed script. Every channel feeds the same agent and the same inbox.
Do I need my own WhatsApp Business API number?
Yes — WhatsApp automation runs on a WhatsApp Business Account. Connect an existing number and phone number ID in the integrations screen, or we will help you provision one during onboarding.
What happens when a customer needs a person?
The thread moves to your team inbox with the full history and any fields already captured. Anyone with access can reply, then return the conversation to automation once it is resolved.
How is pricing calculated?
You pay per message rather than per seat, so adding teammates costs nothing. Every account starts with one free agent and 100 free credits, after which it is pay as you go with no monthly fee — and WhatsApp's own conversation charges and your Meta ad spend are billed at cost. See the pricing page for the rate in your region.
Automate your sales growth. Start now.
Connect Meta and a WhatsApp number, teach the agent, launch a campaign — and watch the first qualified lead arrive, automatically.