WhatsApp Business Platform
Answer WhatsApp conversations with your agent on the official Business Platform, and send approved template broadcasts.
IncludedIntegrate Zapien with
tools you already use.
30 integrations
Reply to Instagram direct messages and story replies from the account linked to your Facebook Page.
Included
Facebook Messenger
Handle Messenger conversations for your Facebook Page, including replies from Click-to-Message ads.
Included
Website Chat
Drop a single script tag onto any site, or share the hosted chat link, answered by the same agent.
IncludedLearn more
Telegram
Run your agent inside Telegram chats and groups.
Enterprise
SMS
Reach contacts who are not on a messaging app, with the same agent handling the replies.
Enterprise
Bring inbound sales and support email into the same agent and the same inbox.
Enterprise
Slack
Bring inbound sales and support email into the same agent and the same inbox.
Enterprise
Meta Ads
Build and publish Click-to-WhatsApp campaigns for Facebook and Instagram, with spend and lead cost reported per campaign.
IncludedLearn more
Google Ads
Send search and performance campaign clicks into a WhatsApp conversation and report cost per qualified lead.
Enterprise
Kylas CRM
Push qualified leads straight into your Kylas pipeline as the conversation happens, with the captured fields attached.
Included
HubSpot
Create and update HubSpot contacts from qualified conversations, with the captured fields and transcript attached as a note.
Included
Salesforce
Sync qualified leads and conversation history into Sales Cloud.
Enterprise
Zoho CRM
Create leads and contacts in Zoho from qualified WhatsApp and Instagram conversations.
Enterprise
LeadSquared
Push leads and activity into LeadSquared for teams running high-volume inside sales.
Enterprise
Pipedrive
Create deals from qualified conversations and keep the pipeline current.
Enterprise
Freshdesk
Raise a ticket when a conversation escalates, with the full thread attached.
Enterprise
Zendesk
Create and update Zendesk tickets from escalated conversations.
Enterprise
Zoho Desk
Create and update Zoho Desk tickets from escalated conversations.
Enterprise
Shopify
Answer order status, delivery and returns questions from live store data instead of a static FAQ.
Enterprise
WooCommerce
Look up orders and share tracking for stores running on WooCommerce.
Enterprise
Razorpay
Send a payment link inside the conversation and confirm collection on the same thread.
Included
Stripe
Collect payment in-conversation for international customers.
Enterprise
Google Sheets
Append every qualified lead to a spreadsheet your team already works from, as it is captured.
Enterprise
Microsoft Teams
Notify a Teams channel when a conversation needs a person.
Enterprise
Google Calendar
Offer the slots you actually have free and write the booking straight into the calendar.
Enterprise
Calendly
Book demos and site visits against your existing Calendly availability.
Enterprise
Zapier
Connect qualified leads to several thousand apps without writing any code.
EnterpriseLeads API
Pull captured leads and their custom fields into your own systems over a documented HTTP endpoint.
IncludedWebhooks
Receive an event the moment a lead qualifies or a conversation escalates, and act on it in your own stack.
EnterpriseHow Integrations work
Integrate in a few clicks, not in weeks.
Connected in a few clicks
Channels connect through Meta's own consent screen, and Kylas with the API key from your own account. No developer needed either way.
Revocable at any time
Disconnect a channel or a CRM from the integrations screen and access ends immediately. Your conversation history is unaffected.
An API for the rest
The leads endpoint exposes captured records and their custom fields, so a system that is not on this list yet can still be fed.
Connect a channel and see it work.
WhatsApp, Instagram and Messenger connect in a few clicks, and the website embed is a single script tag. Start free and have the first conversation answered today.